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Conference Preparation Best Practices

7/31/2016

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With the NACE conference right around the corner, I thought it would be a good time to put together my tips and tricks for conference preparation. There is an infinite amount of planning which goes into these events, and attendees should take similar care in preparing for large industry conferences.

Since there is always travel involved in attending a conference, a travel agenda is extremely important. There is nothing worse than showing up to your hotel, and they don’t have your reservation on file. Create a single document with all of your travel information and the associated confirmation numbers as well as your loyalty or rewards number. Be sure to also include the customer service numbers for each agency which you have reservations with. In the event of a hiccup, you will quickly be able to contact help. Some other details to prepare for are weather and wardrobe so you can pack accordingly.

Always pre-schedule your meetings. It is virtually impossible to get any significant amount of time with someone of importance in passing. Unless you have a project based meeting, try to keep your meetings to a 30-minute maximum. Make sure you have a clear objective for your meetings so you can be respectful of others’ time. Prepare a meeting agenda for the conference which includes the name, title, company and contact information for whom you are meeting. Individual meetings often run overtime and it is essential to keep open lines of communication, even if it is a quick text to alert someone you might be running late. If you are unable to pre-schedule your meetings, have a list of individuals you would like to make contact with and look through the conference agenda for opportunities where you might come in contact with those individuals. If you are able to make contact, make your introduction brief but memorable. Ask if it would be ok to follow up with the individual via email to schedule something at a later time, even if it is a phone call instead of an in-person meeting.
 
In the example of NACE, there are often multiple events happening simultaneously. It is very easy to lose track of time and location of all these events. Even though the organization publishes a schedule of events, I always make a personal agenda which includes the time, address, the room number if applicable, and the speaker of each session I am planning to attend in chronological order. It is also beneficial to download the app for the event if available. Currently, there is an app called Bizzabo which accesses the CIC event, and an independent app for NACE. This is an excellent way to have information at your fingertips and to bookmark things on the go. While an electronic device and a paper copy might seem redundant, you can never guarantee cell service.

Last, but absolutely not least; business cards, business cards, business cards. Just when you think you have packed enough business cards, pack more. There is nothing worse than running out of cards at industry events. While I am on the topic of cards, I’ll add a note about receiving them. I often come home from a conference with a dauntingly large stack of cards which is an excellent problem to have. However, after a week of meet and greets, it is difficult to remember every detail about everyone you meet. What I find helpful is to keep a running list of each person’s card I collect and a few brief bullets about what we spoke about and any follow up I have committed to. I generally wait 3-5 days to follow up with each person I’ve committed to as a courtesy. I think we have all experienced being bombarded with emails after a conference.
 
My final thoughts here are really focused around preparation. When the minor details are taken care of, you can focus on the importance of why you are attending the conference in the first place. It is often costly to attend a conference and you want to get the most out of the event as possible. They can be stressful, and run on a strict time schedule. The more prepared you are ahead of time, the less likely you are to find yourself rushing around and missing out on the true value of what the conference has to offer; but don’t forget to relax and take some time to unwind, network, and make new friends at the receptions.

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A Letter to Young Women in Automotive

7/27/2016

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As a successful female in a predominately male industry, I write this article with the hope of inspiring young women to join the world of automotive. It is an industry that is constantly changing and it is exciting to be a part of something with such an extensive history and promising future.
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I’m often asked why I chose the automotive industry. My response is always the same. “I didn’t choose automotive, automotive chose me.” My family owned and operated a Honda dealership in Connecticut. While many teenagers were working at the local dairy queen or movie theater, I was dedicating my time to the family business learning lessons I have carried with me throughout my career. 

​My mother was the glue which held the business together. I’ve always thought that I took after my father by following in his footsteps in this industry. Truthfully, it was my mother who set the example for me and was the epitome of a strong-willed, intelligent female succeeding in an industry where women historically had not.

While working at the dealership, my mother had undoubtedly felt pushed to her breaking point many times. However, nobody would have known because she wore defeat like a beautiful diamond necklace and an evening gown.  No matter what the problem was, she addressed it with a smile on her face and fire in her heart.

There are many times I have wanted to quit automotive all together, move to a cabin in the middle of nowhere and live off the land. I have been pushed to my limits and I have been tested to the end of my will, but I have never given up. I’ve felt like I didn’t belong, or I wasn’t a part of the team, I wasn’t being accepted, and I was working twice as hard for half the recognition. However, I continued to wear the diamond necklace with a smile, just as my mother had taught me.

Each time I interviewed for a position I did not get, I asked for coaching and I tried again. Each time I didn’t close a deal, I asked for feedback and I tried again. Each time I felt I failed, I took the opportunity to better myself and to learn where my weaknesses were. I looked for as many opportunities to learn and build my skillset as I possibly could. Personal branding is essential and that is exactly what I was unknowingly doing, creating my own personal brand. I was defining who I was and where I wanted to be. I was a squirrel gathering seeds to store for the winter. Except instead of a squirrel, I am a business woman, knowledge and experience is my stash of seeds, and winter was exactly what I needed to emerge into a successful, well respected, seasoned professional. There will always be days when I have doubt. Those are the days I think of my mother the most and remember her class and decorum.   

My message to young women is this: There will be days you go home in tears. There will be days when you doubt yourself and why you chose automotive. You will want to quit and do something easier. You may feel as I did, an outcast, who doesn’t belong, and finds it difficult to succeed. You may feel you aren’t being given fair opportunities or you are consistently being overlooked. Do not allow this to kill your spirit or your drive. Don’t give up! Continue to quietly gather your seeds and stash them. In time, you will have gathered enough seeds for the winter and you will awake to the right opportunity, at the right time, with the right company. You will still be wearing your diamond necklace, except this time, you won’t be wearing an evening gown. You will be wearing your self-made, self-built, personal brand leading you to success.
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    Author

     Livia Anne has 25 years experience in automotive, which started in a family owned dealership. The last 8 years of her career have been in the collision wholesale market focused on business development and technology solutions. 

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